• 5 Min Read

    General VA vs. Real Estate-Specialized VA: Who Delivers Better ROI?

    General VA vs. Real Estate VA

    Real estate professionals always have their plates full. Managing listings, chasing leads, handling showings, negotiating deals, and lastly, paperwork – the workload seems insurmountable with little help to be had.

    “Wait a second…but there are real estate virtual assistants sharing the load, aren’t there?” Yessir! They are very much there, making life easier for many hardworking real estate professionals around the globe. It’s quite the norm for a real estate brand to hire a virtual assistant right at the start of business operations. But folks who aren’t already aware of the concept might ask, “What do they do, by the way?”

    What does a virtual assistant do?

    Here’s what to expect from a virtual assistant, not just in the real estate domain, but in the business world as a whole:

    • Your calendar: as well-managed as a cashier’s ledger
    • Appointments: scheduled without delay
    • Your inbox: organized
    • Your emails: replied to
    • Your CRM: maintained like a pro would do
    • Your social media handles: taken care of like a social media manager pro
    • Leads, clients, partners: all coordinated with and taken care of
    • Paperwork: done and dusted

    The list of functions performed by a virtual assistant is almost endless. The best part is their flexibility, meaning how well they can adapt to your business without needing long durations of process training.

    Remote staffing solutions providers have revolutionized the virtual assistant space in the truest sense of the word. Doesn’t matter where you are situated. You can hire a virtual assistant from a talent-rich country like India and offload your operational burden to them. Rest assured, your remote VA will clean up your processes, streamline your workflow, and make you look smart in front of stakeholders.

     

    1. What’s the Difference Between a Real Estate Virtual Assistant and a General VA?

    Million-dollar question with a not-so-complicated answer. Aside from what we already described as the job role of a VA in general, a real estate VA does the following:

    • They manage your listings (MLS updates, paperwork, disclosures).
    • Of course, they handle your CRM.
    • Transaction coordination? No problem, Sir! Your real estate virtual assistant will also trim down your processes and make them leaner and more efficient.
    • Lead generation and follow-ups are your real estate VA’s forte.
    • Market research, trendspotting, social media advertising – leave them to your VA and go for that brunch with a potential client.

    “But what about ROI? You didn’t address that?” Yeah, we were getting to that part.

     

    2. Return on Investment: ‘Cause that’s what matters at the end of the day

    Not everyone understands the true meaning of ROI. It depends on the following irreplaceable factors:

    Return on Investment

    • Time saved
    • Money spent and earned
    • Efficiency gained
    • Quality of support

    Now, let’s see if a real estate virtual assistant hired from a remote staffing solutions provider lets you have a truly positive ROI.

    2.1. Time Saved

    If you have to teach someone what an escrow is, how to use your MLS system, or why your CRM tagging matters, you’re basically spending time training instead of delegating.

    That’s the biggest gap between general and real estate-specialized VAs. General VAs might be great at picking things up, but there’s a learning curve because they don’t belong to your domain. Real estate VAs usually hit the ground running.

    Verdict: Real estate VAs win big here. They’re pre-trained for the exact kind of chaos you deal with.

    Note: That said, don’t just write off general VAs yet. Virtual assistants from premier remote staffing agencies are generally astute enough to grasp the nitty gritty of most domains on Planet Business.

    2.2. Money Spent

    General VAs cost less than real estate VAs – that’s generally speaking. But things mostly depend on where you are hiring your virtual assistant from. For example, if you do your research and approach premier staff augmentation companies from India, they’ll provide you with top-notch VAs with experience working in a wide range of domains, including real estate. Hire a virtual assistant via a remote staffing solutions provider, and you have spent your money well. Nothing will ever beat the deals they can provide you.

    Verdict: In real estate speed = money. A VA who knows how to follow up with a warm lead immediately could mean closing a $500K deal. So, it ultimately boils down to where you are sourcing your VA from. Choose wisely.

    2.3. Efficiency Gained

    Let’s say you want your VA to:

    • Follow up with Zillow leads within 5 minutes
    • Send out new listing emails
    • Schedule inspections and appraisals
    • Keep your CRM neat and up to date
    • Draft social media posts about new listings

    A general VA can probably do some of that with time. A real estate VA can probably do all of it from day one, with system recommendations to make it smoother.

    Plus, specialized VAs often come with familiarity in tools like:

    • MLS systems
    • DocuSign
    • BoomTown
    • KVCore, Chime, or RealtyJuggler
    • Canva for real estate marketing
    • Google Workspace and Slack

    Verdict: Specialized VAs edge out generalists in pure efficiency, especially if you want them embedded in your real estate workflow.

    2.4. Quality of Support

    Think of it this way: would you rather have someone who can help you with your listing photos and staging checklist or someone who has done it dozens of times before?

    The more complex your real estate business gets, the more valuable it is to have someone who understands compliance, timelines, and the stakes of a deal falling through.

    And if you’ve partnered with a remote staffing solutions provider that specializes in real estate VAs, they will provide additional training, backups, and systems that ensure quality. That’s harder to guarantee with solo generalists.

    Verdict: Real estate VAs offer more tailored, experienced support, not least if you’re scaling or handling multiple listings.

     

    3. So, Who Should You Hire?

    So far, the scale seems to be tipping in favor of a real estate virtual assistant. But if you ask us, we’d say, it all depends on – and we reiterate – who you’re hiring your VA from. A good staff augmentation firm will have exactly what you need in terms of resources. They’ll help you save money, be more efficient, and increase your ROI.

    Who Should You Hire

    So, hire a virtual assistant from a reputable remote staffing solutions provider. That’s what the doctor ordered!

    Long Story Short: At the end of the day, a virtual assistant should make your business run smoother, not give you more to manage. Hire wisely to taste success.

    Author: Mansat Singh

    With over 20 years of experience in client management and sales, I currently serve as the Head of Client Experience. In this role, I oversee and enhance client interactions, ensuring top-notch service and satisfaction. My extensive background includes managing end-to-end sales processes across North America and Australia, as well as serving as a Business Development Manager where I led a team of inside sales representatives. My strengths lie in sales acumen, leadership, client relationship management, problem-solving, and negotiation. I have a proven track record of improving sales performance, successfully transitioning processes, upgrading software systems, and handling escalations to elevate service standards.

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